Warranty & Returns Policy

Warranty Information

If you have purchased a Lampe Berger product from us, that is faulty or damaged in some way, please contact us to explain the problem you are experiencing. Lampe Berger diffusers are covered by a full 90 day warranty covering defects in workmanship.

Keep in mind, that provided the due level of care is taken, most Lampe Berger diffusers will last for a long time… as in years.
The burner stones/wicks are a consumable item, and should be replaced after 200 uses, or 1 year, whichever comes first.
This depends on the type of environment that the diffuser is being operated in. In dusty or very smoky environments, the life of the wick may be greatly reduced.

Lampe Berger products are only compatible with Lampe Berger oils.
The Lampe Berger oils supplied on this website are genuine, made in France. All Lampe Berger oils are made in France, at one factory, and shipped worldwide. The labels and bottles used vary between regions.

  •   The oldest range has bottles made from a clear plastic, with a yellowish tinge.

  •   Bottles from Asia come in brown bottles, with a blue cap, like those listed in the clearance page of this website.

  •  The latest range of oils from USA, Canada, Europe and Australia come in clear bottles, with a grey cap.

Despite the different variants in bottle design, all types are compatible with genuine Lampe Berger diffusers and wicks.

The oils sold on lampebergersydney.com come from several sources, both official distributors and unofficial resellers. The clearance range are sourced from Hong Kong or Malaysian resellers, and come in brown bottles with blue caps.

These oils may have Chinese, or Japanese text on their label, alongside their French name. They are 100% genuine and made in France, at the Lampe Berger factory.

Using oils designed for non-Lampe Berger products will void your product warranty, and may damage your burner stone and wick. Damage caused to Lampe Berger products, due to use of non-genuine Lampe Berger oils, or wicks is not covered by warranty.

Lampebergersydney.com complies with Australian consumer law. Information regarding terms and conditions of warranty, refunds, repairs and replacements can be found on the ACCC website here.
If you require a replacement burner stone for your Lampe Berger diffuser, we do have them available for sale as a spare part, for $50 including shipping. Our replacement wicks are sourced from the official distributor based in Melbourne, Australia.

While an utmost level of care is taken to ensure quality is maintained during the manufacturing process, occasionally goods are damaged during transit to our warehouse, or from our warehouse to our customers.
If this is the case with a purchase you have made, please contact us so we can assist you as soon as possible.

Returns policy for Lampe Berger essential oils.

As the oils are a consumable product, LampeBergerSydney.com cannot accept returns of opened oils, as they cannot be resold or returned to the manufacturer.

However, if you wish to exchange an unopened bottle of oil within 30 days of the original date of purchase, for an equal valued bottle of oil, this can be arranged, provided the scent you are after is in stock.

Please contact us for further details if you wish to arrange this.

Please note, we do not offer refunds for change of mind, or incorrect choice at the time of purchase.

 

 

 

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